Renewal Rate in SaaS: How to Track & Improve It
1. What is Renewal Rate?
Renewal rate is the percentage
Tomas Horacek
What Is a Renewal Date in SaaS? Definition & Best Practices
1. What is a Renewal Date?
A renewal date is
What Is a RACI Matrix? Roles, Examples & SaaS Use Cases
1. What is a RACI Matrix?
The RACI matrix is
Purchase Orders (PO): What They Are and Why They Matter
1. What is a Purchase Order?
A purchase order (PO)
One-to-Many Customer Success Strategy Explained
1. What is One-to-Many in Customer Success?
One-to-many customer success
How to Measure and Interpret Net Promoter Score (NPS) in SaaS
1. What is NPS?
Net Promoter Score (NPS) is a
Why Negative Churn Is SaaS Gold (and How to Mine It)
1. What is Negative Churn?
Negative churn occurs when the
Monthly Recurring Revenue (MRR): Types & Formula
1. What is MRR?
Monthly Recurring Revenue (MRR) is a
What Is a Master Service Agreement (MSA)? + Free Template
1. What is a Master Service Agreement (MSA)?
A Master
What Is Low Touch in SaaS?
1. What is Low Touch?
Low-touch is a customer success