Tomas Horacek

What Is a Master Service Agreement (MSA)? + Free Template

1. What is a Master Service Agreement (MSA)? A Master

What Is Low Touch in SaaS?

1. What is Low Touch? Low-touch is a customer success

What Is Logo Churn in SaaS?

1. What is Logo Churn? Logo churn refers to the

What Is an Ideal Customer Profile (ICP)?

1. What is an ICP? An Ideal Customer Profile (ICP)

What Is High Touch in SaaS Customer Success?

1. What is High Touch? High Touch is a customer

Customer Health Score: Definition, Examples, and Best Practices

1. What is a Customer Health Score? A Customer Health

Gross Revenue Retention (GRR) vs Net Revenue Retention (NRR)

1. What is Gross Revenue Retention? Gross Revenue Retention (GRR)

Freemium SaaS Model: How It Works and When to Use It

1. What is it? Freemium is a business model in

Feature Adoption: How SaaS Teams Drive Usage and Value

1. What is it? Feature adoption refers to how and

What Is Expansion Revenue (MRR) in SaaS?

1. What is it? Expansion revenue is the additional revenue