How to Use HubSpot for Customer Success in B2B SaaS
For many teams, HubSpot is still seen primarily as an
Blog
Building Customer Success in a PLG SaaS: A Practical Playbook for Early-Stage Startups
Product-led growth (PLG) flips traditional software go-to-market models. Instead of sales teams pushing deals, the product becomes the primary driver of acquisition, activation, and expansion.
LTV/CAC Ratio in SaaS: What’s Healthy, What’s Not, and How to Improve It
Is your SaaS business actually scalable? One number often holds
8 Best Customer Success Software in 2026 (for SaaS)
Tired of bloated CS tools that feel built for enterprises,
Beyond Churn Rate: 8 Retention Metrics PLG SaaS Should Look At
Product-Led Growth (PLG) SaaS companies live and die by retention.
How to Build SaaS Customer Health Scores: A Step-by-Step Framework
If you’re not scoring your customers, you’re leaving
Customerscore.io + Usetiful = Smarter Customer Engagement
At Customerscore.io, we help B2B SaaS companies understand their
How to reduce churn in self-service SaaS
Churn is one of the biggest silent killers of SaaS
How to Automate Customer Success Outreach with Playbooks
As customer bases grow, staying engaged and reducing churn becomes
Product Updates: Summer 2024
Hi, Patrik here from Customerscore.io! We’ve been hard