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Building Customer Success in a PLG SaaS: A Practical Playbook for Early-Stage Startups

Product-led growth (PLG) flips traditional software go-to-market models. Instead of sales teams pushing deals, the product becomes the primary driver of acquisition, activation, and expansion.

LTV/CAC Ratio in SaaS: What’s Healthy, What’s Not, and How to Improve It

Is your SaaS business actually scalable? One number often holds

8 Best Customer Success Software in 2025 (for SaaS)

Tired of bloated CS tools that feel built for enterprises,

Beyond Churn Rate: 8 Retention Metrics PLG SaaS Should Look At

Product-Led Growth (PLG) SaaS companies live and die by retention.

How to Build SaaS Customer Health Scores: A Step-by-Step Framework

If you’re not scoring your customers, you’re leaving

Customerscore.io + Usetiful = Smarter Customer Engagement

At Customerscore.io, we help B2B SaaS companies understand their

How to reduce churn in self-service SaaS

Churn is one of the biggest silent killers of SaaS

How to Automate Customer Success Outreach with Playbooks

As customer bases grow, staying engaged and reducing churn becomes

Product Updates: Summer 2024

Hi, Patrik here from Customerscore.io! We’ve been hard

Customerscore.io Helps You Retain Customers

In the world of SaaS (Software as a Service), one