Glossary

Customer Lifetime Value (CLTV) in SaaS: How to Measure and Grow It

What is Customer Lifetime Value? Customer Lifetime Value (CLTV or

Quarterly Business Reviews (QBRs) in SaaS: Aligning Success with Your Customers

What is a QBR (Quarterly Business Review)? A Quarterly Business

Churn Prediction in SaaS: How to Spot Risk Before It's Too Late

What is Churn Prediction? Churn prediction is the process of

Net Revenue Retention (NRR): The Metric SaaS Companies Live or Die By

What is Net Revenue Retention (NRR)? Net Revenue Retention (NRR)

Churn Analysis in SaaS: How to Find Patterns and Fix Retention

Churn analysis is the process of examining why customers cancel

What Is Churn Rate? How to Calculate and Reduce Customer Loss in SaaS

What is Churn Rate? Churn rate is the percentage of

SaaS Customer Success Glossary: 100+ Terms, Explained Simply

Customer Success plays a critical role in SaaS. but it