Glossary

What Is a RACI Matrix? Roles, Examples & SaaS Use Cases

1. What is a RACI Matrix? The RACI matrix is

Purchase Orders (PO): What They Are and Why They Matter

1. What is a Purchase Order? A purchase order (PO)

One-to-Many Customer Success Strategy Explained

1. What is One-to-Many in Customer Success? One-to-many customer success

How to Measure and Interpret Net Promoter Score (NPS) in SaaS

1. What is NPS? Net Promoter Score (NPS) is a

Why Negative Churn Is SaaS Gold (and How to Mine It)

1. What is Negative Churn? Negative churn occurs when the

Monthly Recurring Revenue (MRR): Types & Formula

1. What is MRR? Monthly Recurring Revenue (MRR) is a

What Is a Master Service Agreement (MSA)? + Free Template

1. What is a Master Service Agreement (MSA)? A Master

What Is Low Touch in SaaS?

1. What is Low Touch? Low-touch is a customer success

What Is Logo Churn in SaaS?

1. What is Logo Churn? Logo churn refers to the

What Is an Ideal Customer Profile (ICP)?

1. What is an ICP? An Ideal Customer Profile (ICP)