LTV/CAC Ratio in SaaS: What’s Healthy, What’s Not, and How to Improve It
Is your SaaS business actually scalable? One number often holds
Tomas Horacek
8 Best Customer Success Software in 2026 (for SaaS)
Tired of bloated CS tools that feel built for enterprises,
Zero-Touch in SaaS: What It Means and When to Use It
1. What is Zero-Touch?
Zero-touch is a customer success strategy
VP of Customer Success: Role, Goals, and Why It Matters
1. What is a VP of Customer Success?
The VP
What Is a Value Proposition and How to Craft One
1. What is a Value Proposition?
A value proposition is
Upselling in SaaS: How to Grow Revenue From Existing Customers
1. What is Upselling?
Upselling is the practice of encouraging
What is Time to Value (TTV) in SaaS?
1. What is Time to Value?
Time to Value (TTV)
What is Tech Touch in Customer Success?
1. What is Tech Touch?
Tech Touch is a customer
What is Revenue Operations (RevOps)?
1. What is RevOps?
Revenue Operations (RevOps) is a strategic
Customer Retention Rate: Definition, Formula & Strategy
1. What is Retention Rate?
Retention rate is the percentage