Health score

The Health score, along with the Fit score, is a key metric used to assess a customer. In our Customer Score Matrix, ES forms the vertical axis.

Health score is a numerical value that reflects how actively a customer uses your product. It ranges from -100 to 100, where 100 indicates full utilization of the product, and -100 indicates no usage at all.

Health score is made up of several characteristics, called properties. Each property has a weight, shown as a percentage, indicating how much it affects the overall Health score.

In the example above, you can see that the property "Deals" has the greatest influence on the calculation of Health score, with a weight of 50 %. The remaining two properties, "Days Since Last Login" and "Time in Product", each contribute 25 % to the Health score.